/* Andersons Financial Services — Lead Desk */
:root{
  --navy:#1f2a44;--navy-2:#2b3a5c;--gold:#b08d57;--gold-2:#9a7843;--cream:#faf8f5;--paper:#fff;
  --line:#e7e1d5;--line-2:#d8cfbf;--ink:#1d2333;--muted:#6f6a5e;--soft:#f4f0e8;
  --ok:#2f7d4f;--ok-bg:#e6f3ea;--warn:#a86a00;--warn-bg:#fdf2dc;--bad:#b3261e;--bad-bg:#fbe7e5;--info:#2c5b9e;--info-bg:#e7eef9;
  --r:10px;--shadow:0 1px 2px rgba(31,42,68,.06),0 4px 14px rgba(31,42,68,.05);
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;
  --serif:Georgia,"Times New Roman",serif;
}
*{box-sizing:border-box}
html,body{margin:0}
body{font:14px/1.5 var(--font);color:var(--ink);background:var(--cream)}
a{color:var(--navy-2)}
h1,h2,h3{font-family:var(--serif);color:var(--navy);font-weight:600;margin:0}
h1{font-size:26px;letter-spacing:-.01em}
h2{font-size:18px}
h3{font-size:15px;font-family:var(--font);font-weight:650}
small,.muted{color:var(--muted)}
code,.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;font-size:12.5px}

/* Shell */
.app{display:flex;min-height:100vh}
.side{width:236px;flex:none;background:var(--navy);color:#cfd5e3;display:flex;flex-direction:column;position:sticky;top:0;height:100vh;overflow-y:auto}
.brand{display:flex;gap:10px;align-items:center;padding:20px 18px 18px;text-decoration:none;color:#fff;border-bottom:1px solid rgba(255,255,255,.07)}
.brand .mark{width:36px;height:36px;border-radius:9px;background:var(--gold);color:var(--navy);display:grid;place-items:center;font:700 20px var(--serif)}
.brand strong{display:block;font:600 17px var(--serif);letter-spacing:.01em}
.brand small{display:block;color:var(--gold);font-size:11px;letter-spacing:.14em;text-transform:uppercase}
.side nav{padding:10px 10px;flex:1}
.side nav a{display:flex;gap:10px;align-items:center;padding:8px 10px;border-radius:8px;color:#cfd5e3;text-decoration:none;font-size:13.5px;margin:1px 0}
.side nav a svg{width:18px;height:18px;opacity:.75;flex:none}
.side nav a:hover{background:rgba(255,255,255,.06);color:#fff}
.side nav a.on{background:rgba(176,141,87,.18);color:#fff}
.side nav a.on svg{color:var(--gold);opacity:1}
.nav-sep{font-size:10.5px;text-transform:uppercase;letter-spacing:.14em;color:#7d879e;padding:16px 10px 6px}
.side-foot{border-top:1px solid rgba(255,255,255,.07);padding:12px}
.me{display:flex;gap:10px;align-items:center;text-decoration:none;color:#fff;padding:6px;border-radius:8px}
.me:hover{background:rgba(255,255,255,.06)}
.me strong{display:block;font-size:13px}.me small{display:block;color:#9aa3b8;font-size:11.5px}
.avatar{width:32px;height:32px;border-radius:50%;background:var(--navy-2);color:var(--gold);display:grid;place-items:center;font-weight:700;flex:none}
.logout{display:block;color:#9aa3b8;font-size:12px;padding:6px;text-decoration:none}
.logout:hover{color:#fff}
.main{flex:1;min-width:0;display:flex;flex-direction:column}
.top{display:flex;gap:12px;align-items:center;padding:12px 28px;background:var(--paper);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.top .search{flex:1;max-width:520px}
.top .search input{width:100%;background:var(--soft);border-color:transparent}
.burger{display:none;background:none;border:0;font-size:22px;color:var(--navy);cursor:pointer}
.content{padding:26px 28px 60px;max-width:1440px;width:100%}
.scrim{display:none}

/* Page head */
.ph{display:flex;align-items:flex-end;justify-content:space-between;gap:16px;margin-bottom:20px;flex-wrap:wrap}
.ph p{margin:4px 0 0;color:var(--muted)}
.ph .actions{display:flex;gap:8px;flex-wrap:wrap}

/* Cards */
.card{background:var(--paper);border:1px solid var(--line);border-radius:var(--r);box-shadow:var(--shadow);margin-bottom:18px}
.card>.hd{display:flex;justify-content:space-between;align-items:center;gap:10px;padding:14px 18px;border-bottom:1px solid var(--line)}
.card>.bd{padding:16px 18px}
.card>.bd.tight{padding:0}
.grid{display:grid;gap:18px}
.g2{grid-template-columns:repeat(2,minmax(0,1fr))}
.g3{grid-template-columns:repeat(3,minmax(0,1fr))}
.split{display:grid;grid-template-columns:minmax(0,1fr) 360px;gap:18px;align-items:start}

/* KPIs */
.kpis{display:grid;grid-template-columns:repeat(auto-fill,minmax(170px,1fr));gap:12px;margin-bottom:18px}
.kpi{background:var(--paper);border:1px solid var(--line);border-left:3px solid var(--gold);border-radius:var(--r);padding:12px 14px;box-shadow:var(--shadow);text-decoration:none;color:inherit;display:block}
a.kpi:hover{border-color:var(--line-2);border-left-color:var(--navy)}
.kpi .l{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}
.kpi .v{font:600 24px var(--serif);color:var(--navy);margin-top:2px;font-variant-numeric:tabular-nums}
.kpi .s{font-size:12px;color:var(--muted)}
.kpi.bad{border-left-color:var(--bad)}.kpi.bad .v{color:var(--bad)}
.kpi.warn{border-left-color:var(--warn)}

/* Tables */
.tbl{width:100%;border-collapse:collapse;font-size:13.5px}
.tbl th{text-align:left;font-size:11.5px;text-transform:uppercase;letter-spacing:.05em;color:var(--muted);font-weight:600;padding:10px 12px;border-bottom:1px solid var(--line);background:#fcfbf8;white-space:nowrap}
.tbl td{padding:10px 12px;border-bottom:1px solid #f0ebe1;vertical-align:top}
.tbl tr:last-child td{border-bottom:0}
.tbl tbody tr:hover td{background:#fdfcf9}
.tbl .r{text-align:right;font-variant-numeric:tabular-nums}
.tbl a.row-link{text-decoration:none;color:var(--ink);font-weight:600}
.tbl a.row-link:hover{color:var(--gold-2)}
.tbl-wrap{overflow-x:auto}
.ref{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12px;color:var(--muted)}
.empty{padding:34px;text-align:center;color:var(--muted)}

/* Badges */
.badge{display:inline-block;font-size:11.5px;font-weight:600;padding:2px 8px;border-radius:999px;background:var(--soft);color:var(--navy);white-space:nowrap}
.st-new{background:var(--info-bg);color:var(--info)}
.st-contacted{background:#eef0fb;color:#4a4fa3}
.st-needs_analysis{background:#f2ecfa;color:#6b3fa0}
.st-quote_sent{background:#fbf0e0;color:#8a5a12}
.st-follow_up{background:#e8f4f4;color:#226b6b}
.st-won{background:var(--ok-bg);color:var(--ok)}
.st-lost{background:#efeeec;color:#6f6a5e}
.st-discarded{background:#f1f1f1;color:#8a8a8a;text-decoration:line-through}
.sla{display:inline-flex;gap:5px;align-items:center;font-size:12px;white-space:nowrap}
.sla i{width:8px;height:8px;border-radius:50%;display:inline-block}
.sla.ok i{background:var(--ok)}.sla.warn i{background:#e0a100}.sla.breach i{background:var(--bad)}
.sla.breach{color:var(--bad);font-weight:600}
.tag{display:inline-block;font-size:11px;padding:1px 7px;border-radius:5px;background:var(--soft);color:var(--muted);margin-right:3px}
.tag.gold{background:#f6eedf;color:var(--gold-2)}
.tag.red{background:var(--bad-bg);color:var(--bad)}
.dot-away{color:var(--warn);font-weight:600;font-size:12px}

/* Forms */
label{display:block;font-size:12.5px;font-weight:600;color:var(--navy);margin:0 0 5px}
input[type=text],input[type=email],input[type=password],input[type=number],input[type=date],input[type=datetime-local],input[type=time],input[type=search],input[type=tel],input[type=url],select,textarea{
  width:100%;font:inherit;color:var(--ink);background:#fff;border:1px solid var(--line-2);border-radius:8px;padding:8px 10px;outline:none;transition:border-color .15s,box-shadow .15s}
input:focus,select:focus,textarea:focus{border-color:var(--gold);box-shadow:0 0 0 3px rgba(176,141,87,.18)}
textarea{min-height:90px;resize:vertical}
.field{margin-bottom:14px}
.field .hint{font-size:12px;color:var(--muted);margin-top:4px}
.row{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:12px}
.check{display:flex;gap:8px;align-items:flex-start;font-weight:500;color:var(--ink)}
.check input{margin-top:3px}
.inline{display:inline}
.filters{display:flex;gap:8px;flex-wrap:wrap;align-items:flex-end}
.filters .field{margin:0}
.filters select,.filters input{min-width:140px}

/* Buttons */
.btn{display:inline-flex;align-items:center;gap:6px;font:600 13.5px var(--font);padding:8px 14px;border-radius:8px;border:1px solid var(--line-2);background:#fff;color:var(--navy);text-decoration:none;cursor:pointer;white-space:nowrap}
.btn:hover{border-color:var(--navy);}
.btn.primary{background:var(--navy);border-color:var(--navy);color:#fff}
.btn.primary:hover{background:var(--navy-2)}
.btn.gold{background:var(--gold);border-color:var(--gold);color:#fff}
.btn.gold:hover{background:var(--gold-2)}
.btn.danger{color:var(--bad);border-color:#efc4c0}
.btn.danger:hover{background:var(--bad-bg)}
.btn.ghost{border-color:transparent;background:transparent}
.btn.sm{padding:5px 10px;font-size:12.5px}
.btn[disabled]{opacity:.5;cursor:not-allowed}
.seg{display:inline-flex;border:1px solid var(--line-2);border-radius:8px;overflow:hidden}
.seg a{padding:6px 12px;font-size:12.5px;text-decoration:none;color:var(--navy);border-right:1px solid var(--line-2);background:#fff}
.seg a:last-child{border-right:0}
.seg a.on{background:var(--navy);color:#fff}

/* Flash */
.flash{padding:10px 14px;border-radius:8px;margin-bottom:14px;border:1px solid;font-size:13.5px}
.flash.ok{background:var(--ok-bg);border-color:#bfe0c9;color:#1f5a37}
.flash.warn{background:var(--warn-bg);border-color:#f0d9a8;color:#6e4a00}
.flash.err{background:var(--bad-bg);border-color:#f0c2be;color:#8c1d16}
.flash.info{background:var(--info-bg);border-color:#c6d6ef;color:#1d4580}
.guest-flash{max-width:420px;margin:20px auto 0}

/* Lead detail */
.lead-head{display:flex;justify-content:space-between;gap:16px;align-items:flex-start;flex-wrap:wrap;margin-bottom:16px}
.lead-head h1{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.facts{display:grid;grid-template-columns:120px 1fr;gap:6px 12px;font-size:13.5px}
.facts dt{color:var(--muted)}
.facts dd{margin:0;word-break:break-word}
.stages{display:flex;gap:4px;margin:4px 0 18px;flex-wrap:wrap}
.stages span{flex:1;min-width:90px;text-align:center;font-size:11.5px;padding:7px 4px;border-radius:6px;background:var(--soft);color:var(--muted);font-weight:600}
.stages span.done{background:#e9e2d3;color:var(--navy)}
.stages span.cur{background:var(--navy);color:#fff}
.stages span.won{background:var(--ok);color:#fff}
.stages span.lost{background:#8d877a;color:#fff}
.timeline{list-style:none;margin:0;padding:0}
.timeline li{position:relative;padding:0 0 18px 28px}
.timeline li:before{content:"";position:absolute;left:8px;top:22px;bottom:0;width:1px;background:var(--line)}
.timeline li:last-child:before{display:none}
.timeline .ico{position:absolute;left:0;top:2px;width:17px;height:17px;border-radius:50%;background:var(--soft);border:2px solid var(--line-2)}
.timeline .ico.t-email_in{border-color:var(--info);background:var(--info-bg)}
.timeline .ico.t-email_out,.timeline .ico.t-call,.timeline .ico.t-whatsapp,.timeline .ico.t-meeting{border-color:var(--ok);background:var(--ok-bg)}
.timeline .ico.t-status{border-color:var(--gold);background:#f6eedf}
.timeline .ico.t-sla{border-color:var(--bad);background:var(--bad-bg)}
.timeline .ico.t-assign{border-color:var(--navy-2);background:#e8ebf2}
.timeline .meta{font-size:12px;color:var(--muted)}
.timeline .meta strong{color:var(--navy)}
.timeline .body{margin-top:4px;white-space:pre-wrap;word-break:break-word;font-size:13.5px}
.timeline .body.email{background:#fbfaf7;border:1px solid var(--line);border-radius:8px;padding:10px 12px;max-height:260px;overflow:auto;font-size:13px}
.tabs{display:flex;gap:2px;border-bottom:1px solid var(--line);padding:0 12px}
.tabs button{background:none;border:0;padding:11px 12px;font:600 13px var(--font);color:var(--muted);cursor:pointer;border-bottom:2px solid transparent;margin-bottom:-1px}
.tabs button.on{color:var(--navy);border-bottom-color:var(--gold)}
.tabpane{display:none;padding:16px 18px}
.tabpane.on{display:block}
.hide{display:none!important}

/* Queue cards */
.queues{display:grid;grid-template-columns:repeat(auto-fill,minmax(250px,1fr));gap:14px}
.q{background:#fff;border:1px solid var(--line);border-radius:var(--r);padding:14px;box-shadow:var(--shadow)}
.q h3{display:flex;justify-content:space-between;align-items:center}
.q .nums{display:grid;grid-template-columns:repeat(4,1fr);gap:6px;margin-top:10px;text-align:center}
.q .nums div{background:var(--soft);border-radius:7px;padding:6px 2px}
.q .nums b{display:block;font:600 17px var(--serif);color:var(--navy)}
.q .nums small{font-size:10.5px;text-transform:uppercase;letter-spacing:.04em}
.q .nums .bad b{color:var(--bad)}

/* Charts */
.bars{display:flex;align-items:flex-end;gap:2px;height:150px;padding:6px 0 0}
.bars .b{flex:1;background:var(--navy-2);border-radius:3px 3px 0 0;min-height:2px;position:relative}
.bars .b:hover{background:var(--gold)}
.bars-axis{display:flex;justify-content:space-between;font-size:11px;color:var(--muted);margin-top:6px}
.hbar{display:grid;grid-template-columns:150px 1fr 60px;gap:10px;align-items:center;font-size:13px;margin:6px 0}
.hbar .track{background:var(--soft);border-radius:5px;height:12px;overflow:hidden}
.hbar .fill{background:var(--gold);height:100%}
.hbar .n{text-align:right;font-variant-numeric:tabular-nums}

/* Pagination */
.pager{display:flex;gap:6px;justify-content:space-between;align-items:center;padding:12px 16px;border-top:1px solid var(--line);font-size:13px;color:var(--muted)}

/* Guest */
.guest{min-height:100vh;background:linear-gradient(160deg,var(--navy) 0%,#2a3757 60%,#3a3f4f 100%)}
.auth{max-width:420px;margin:0 auto;padding:9vh 16px 40px}
.auth .brand{justify-content:center;border:0;padding:0 0 22px}
.auth .card{padding:28px}
.auth h1{font-size:22px;margin-bottom:4px}
.auth p{color:var(--muted);margin:0 0 18px}
.auth .btn{width:100%;justify-content:center;padding:10px}
.auth .foot{text-align:center;margin-top:16px;color:#9aa3b8;font-size:12px}
.auth .foot a{color:#d9c4a0}

.code-box{background:#1d2333;color:#e8e3d7;border-radius:8px;padding:12px 14px;font:12.5px/1.5 ui-monospace,Menlo,Consolas,monospace;overflow-x:auto;white-space:pre}
.copy-row{display:flex;gap:6px}
.copy-row input{font-family:ui-monospace,Menlo,Consolas,monospace;font-size:12.5px}
.steps{margin:0;padding-left:20px}
.steps li{margin-bottom:6px}
.status-line{display:flex;gap:8px;align-items:center;font-size:13px;margin:4px 0}
.pill-ok{color:var(--ok);font-weight:600}.pill-bad{color:var(--bad);font-weight:600}.pill-warn{color:var(--warn);font-weight:600}

@media (max-width:1100px){.split{grid-template-columns:1fr}.g3{grid-template-columns:1fr 1fr}}
@media (max-width:820px){
  .side{position:fixed;left:-260px;z-index:20;transition:left .2s}
  .nav-open .side{left:0}
  .nav-open .scrim{display:block;position:fixed;inset:0;background:rgba(0,0,0,.35);z-index:15}
  .burger{display:block}
  .content{padding:18px 16px 50px}
  .top{padding:10px 16px}
  .top .btn{display:none}
  .g2,.g3{grid-template-columns:1fr}
  .hbar{grid-template-columns:100px 1fr 44px}
  .tbl .hide-sm{display:none}
}
@media print{.side,.top,.actions,.btn{display:none!important}.content{padding:0}}